1 Shelly EM with 1 50amp loop but App/Control center shows 2 devices

There are 6 replies in this Thread which has previously been viewed 364 times. The latest Post (December 4, 2023 at 3:07 PM) was by CTS-GT4.

  • So I've installed 5 Shelly EMs w/ 1 loop each. BUT app and website show two of everything. One reads power correctly but "phantom" shows 0 power. I've reset the Shelly EM multiple times. Deleted the Shelly EM multiple times from the app. But when I reload the EM, two are displayed. I can/did named the second one "Void" so not to confuse me. Example: Outlet-C (reads power); 2)Outlet-C reads 0 power; (changed name in Settings/Channel Name; to "Void C". The Total devices in Control Center show 10 items (should be 5)!. There are NO 2nd loops on any of the Shelly EMs.. :cursing: :cursing:

  • Welcome to the forum!

    Due to the fact the Shelly EM has two independent channels for current and power measurement systems, TWO devices are shown in the App or Shelly Cloud. In the case you use only one channel, you should put the spare channels to ‘hidden devices’! That’s all…

    „Habt Geduld. Alle Dinge sind schwierig, bevor sie einfach werden!“ (aus Frankreich)

    Nothing in life is to be feared, it is only to be understood.“ (Marie Curie, 1867-1934)

    „I can be smart when it‘s important, but most men don‘t like it.“ (N. J. Baker, 1926-1962)

  • When you have two loops (2-50 amps onto 2 wires) you will see Phase A and Phase B under ONE Shelly EM. icon (Main Controls). I have 2 icons; one showing power and other 0 power, Also, I have one Shelly EM that is displaying correctly; one icon; Phase A (998 W) Phase b (0 W)(no second loop).

    Yes, would love to "hide" the second icon, if only solution, but have not found any way to do that. Advice on how to do so would be greatly appreciated! :)

  • The magic word is “hidden devices”:

    IMG_0233.jpeg

    The unnecessary second channel is moved to ‘hidden devices’:


    IMG_0234.png

    „Habt Geduld. Alle Dinge sind schwierig, bevor sie einfach werden!“ (aus Frankreich)

    Nothing in life is to be feared, it is only to be understood.“ (Marie Curie, 1867-1934)

    „I can be smart when it‘s important, but most men don‘t like it.“ (N. J. Baker, 1926-1962)

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