Shelly EM device - enables WIFI only with reset button pressed

    Hello everyone!

    I recently purchased a Shelly EM DEVICE – I'm trying to get it to connect to my home's wifi, but I'm not succeeding.

    Problem encountered:

    - The WIFI network access Point (AP) mode only enables (appears on my smartphone, phone and computer) if I keep the reset button pressed for more than 05 to 06 seconds.

    - My device shelly – in WIFI CM (Client Mode) – only keeps connection established with my home's WIFI while I keep the reset button pressed.

    What can be observed:

    - If I keep pressed the device's reset button (> 10s), the device's LED blinks more often, at this moment the shelly's WIFI AP (Access Point) (shellyem-C45BB...) appears to be connected by my devices – Through shelly APK I can connect the device – I can even make shelly connect to my home's WIFI network. Device shelly enters WIFI CM mode; I can send PING commands to it.

    - HOWEVER, when I release the reset button my device shelly loses the connection (disconnects) to the WIFI in my house and its WIFI AP disappears.

    Procedures I've already performed:

    - Try to apply factory reset – I follow the procedures in the manual – press and hold it for 10 seconds – it seems to me that the device is reset, but in fact the reset does not occur.

    - During the procedure - the device LED blinks with higher frequencies, and when I release the reset button (with a time greater than 10s) the device relay is activated (I hear the noise)

    I need a help!!

    1- Does anyone know how to solve this problem (tips)?

    2- Is there any other way to apply the factory reset on Shelly EM?

    Hug

    I have similar problems with 1 of the 3 EM's I have.

    That one I frequently have to reset and reconnect to the WIFI AP.

    I also have an 3EM. All 4 are next to each other on a din rail.

    2 (1 EM and 3EM) of them have 3% package loss. An other one is at 30% loss and the problematic one is at 50%.

    I don't see it can be related to the AP, because them all (or least the 3EM's) should have the same issue.

    All 4 are on the latest firmware as of yesterday.

    I would like to see an answer from Shelly on this. Maybe explaining why you changing the cables helping your situation can be explained.

    1. keep pushing the button

    2. now you can connect to EM accesspoint

    3. browse to 192.168.33.1

    4. settings

    5. power on default mode

    6. SWITCH IT TO ON IF IT'S OFF

    7. you can release the *&#! button now