Shelly Motion Not connecting to Meraki WI-Fi

    Hi All,

    I was wondering if anyone has experienced anything similar to issues i have experienced with the Shelly Motion.

    When trying to connect the Shelly Motion to my Wi-Fi network it would not even attempt to try to associate to the WI-Fi network.

    Troubleshooting:


    1. Took multiple pcaps from the access points - No attempt from the device to connect to the access points
    2. Reviewed logs from the meraki cloud dashboard - Confirms findings from PCAP, no attempt to associate.
    3. Forced WI-Fi to use channel 13 (See below for normal network config) - No change
    4. Setup new SSID (Name:testwifi)- No Change
    5. Set new SSID to not require Authentication - No Change

    At this point i was out of ideas on how to get this device to join the network

    Considering there is already Shelly 7 devices on the network which have worked flawlessly i start to think it must be a hardware issue on the Shelly motion.

    One More try

    As one last attempt to get to the bottom of the problem, i Dusted off an Mikrotik WI-Fi device i had in storage.

    1. Setup the Mikrotik with a new SSID (Name:Miktestwifi) - WPA2 PSK
    2. Reset the Shelly motion device to factory
    3. Joined this new WI-Fi on first attempt.

    It Works?


    At this stage, i start to wonder is it a special character issue between the Shelly motion hardware and the WI-Fi itself.

    Next Steps

    1. Copy the SSID and authentication settings from the Meraki System to the Mikrotik AP
    2. Disable the SSID on the Meraki system
    3. Connect the Mikrotik to VLAN759 so that the normal DHCP and DNS configuration is applied to all devices on the shelly SSID which is now live on the Mikrotik AP.
    4. all 7 devices reconnect + 1 new motion device.

    I am at a complete loss as to what the issue might be with the incompatibility between the Shelly Motion and the Meraki APs' at this stage.

    If Anyone who reads this has any suggestions, comments, ideas, i would greatly appreciate it.

    Cheers.


    Environment:

    Shelly Hardware:

    • Shelly 1:
      • 6 Connected to WI-Fi
    • Shelly Contact 2:
      • 1 Connected to WI-Fi

    Network:

    • Switch:
      • 2 x Cisco Layer 3 Managed
        • multiple VLANs
    • WI-Fi
      • 2 x Cisco Meraki MR32 Running
        • Multiple SSIDs
          • 2.4Ghz
          • Channel Width 20Mhz
          • Channel 1 and 6
          • 5Ghz also running but not applicable in this issue.
    • Edge & Up-links:
      • HA hardware firewalls
        • SDWAN Active.
      • Fiber connection
      • 5g Backup connection
    • DHCP & DNS Managed by local Linux server