Cannot add Shelly RGBW2 to cloud and control it from Android app (and therefore update)

  • Hi,

    I bought Shelly RGBW2 and wired it successfully. I was also able to add it to my network via the Shelly Android app and can access it locally via the local IP it got. I can control individual channels from within there fine. But:

    1. I cannot connect it to the cloud. When I try it during adding the device, it just shows "Connecting" and later time outs telling me "check the device is powered connection". When I do it via WebUI, it shows up in https://home.shelly.cloud/#/room/3, but is just "Offline" (although I can control it OK locally). I have no weird router settings what so ever, everything worked fine in the past.

    2. Secondly, I really cannot control it from the app - it tells "Unsupported firmware version - master. Please update your device. But when I click on "Update", it tells me "Something went wrong" (totally useless error message btw.). I checked the forum and found out that it might be because of cloud not being connected, but see the above, I cannot connect it :( .

    I did try factory resetting the device, or adding a static IP and gateway address Issues Integration in the App Shelly Cloud . All the same.

    Anyone knows how to solve that, please?

    Einmal editiert, zuletzt von kotrfa (10. Januar 2022 um 00:47)

  • Zur hilfreichsten Antwort springen
  • First update firmware via Web-UI.

    Then connect it to the cloud via app!

  • I cannot update via WebUI, it says "No firmware available", specifically this:

    Code
    The current Firmware version of your Shelly device is 20190822-083406/master@4148d2b7 No newer firmware available.


    And the following is from the `/settings` endpoint.


    `/debug/log` and `/debug/log1` are "Not found"

    Einmal editiert, zuletzt von kotrfa (10. Januar 2022 um 11:24)

    • Hilfreichste Antwort

    OK, I did resolve my problem. It seemed that the device didn't have an internet connection for some reason. The way how I fixed that was to hardcode gateway and DNS to my router's address. I earlier tried 8.8.8.8 for DNS but that didn't work. But now, when I tried to change both to 192.168.0.1 (my router), it worked.

  • kotrfa 10. Januar 2022 um 16:28

    Hat einen Beitrag als hilfreichste Antwort ausgewählt.