Phantom over-power consumption alert

  • I have a Shelly Pro 4PM installed at a client's site. This unit generates frequent (a few times a day) overpower consumption alerts. Even when switched off.

    Additionally, the name of the device generating the alert is a hexadecimal string, and doesn't correspond to any of the names configured on the system. The alerts are:

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    Shelly Cloud - Overpower consumption detected by 84xxxxxxxx80!

    84xxxxxxxx80 detected overpower consumption and turned off!

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    These are very annoying, as they make my client's phones beep and buzz, often waking them up. They're not happy with me!

    Does anyone have any ideas?

    Thanks for reading.