Shelly 2.5 after coupling doesn't appear on the app

  • Hello everybody,

    I have a shelly 2.5 for about an year. I'm using it to command two lights and it worked well until last days.

    Yesterday, something strange happens: fast switches on the light without any command.

    So I tried to reset the device turning off the alimentation then push the switch 5 time fastly.

    I made the coupling by IP and it is right done.

    i checked the coupling on my router network and I can see the devide correctly coulpled.

    But, when I open the app, I can't find the device to add on the room and program it settings :(

    I tryed a lot of time to recoupling the device but nothing change.

    If I try to connect the device by IP from my wifi, it works and I can switch the two channels, but without programming I can't use the phisic button and also the vocal commands.

    sorry for the bad english,

    thank you for the Help

    Andrea