DEVICE IS OFFLINE

    Dear Community,

    I have in total 7 shelly 2.5 devices running since 1 1/2 years now.

    Now I am very disappointed because three of my devices do not work properly.

    In the Shelly App it says: "DEVICE IS OFFLINE".

    When I reboot them it works fine for an hour or two and then they switch to offline again and are not available anymore.

    For two of the shutters I am able to steer manually by switch.

    The other one is not steerable even manually.

    I read in discussion board that I need to switch off the eco mode.

    But this does not result in an improvement.

    I can hear the shellys hissing.

    The ones which are working does not make any noise.

    Do you have any tipps or tricks to get the shellys working again ?

    Is there a possibility to get the money back ?

    Thank you !

    It is very likely that one ore more electrolytic capacitors in the Shelly 2.5 have lost their capacity. This makes the power supply instable - the Shelly reboots often and is emitting some noise.

    Here is a thread concerning this issue (unfortunately in German language):

    Thema

    Defekte Elkos bei Shelly 2.5 (und anderen Shellies…)

    Hatte gestern drei Shelly 2 .5 aus unterschiedlichen Bauserien auf dem Labortisch. Bei allen dreien zeigten sich die Symptome „Rauschen“, „Fiepen“, instabile WLAN -Verbindung bis zum völligen Ausfall. Eine Überprüfung der drei Elkos (2 HV-Elkos 4,7μF/400V, 1 NV-Elko 100μF/16V) ergab, daß in allen drei Fällen die NV-Elkos „taub“ waren: Die Kapazitätswerte reichten von einigen 100nF bis knapp 20μF. Nach dem Austausch der NV-Elkos laufen die Shellies wieder…

    Um einer fehlerhaften Charge von Elkos…
    thgoebel
    15. April 2022 um 10:34

    And yes: The Shellies may be subject of a warranty replacement. Please ask your distributor!

    „Habt Geduld. Alle Dinge sind schwierig, bevor sie einfach werden!“ (aus Frankreich)

    „Nothing in life is to be feared, it is only to be understood.“ (Marie Curie, 1867-1934)

    „Es reicht nicht“, rief Schiller, „Gedankenfreiheit zu fordern, man muß auch denken können, sonst fordert man Gedankenlosigkeitsfreiheit und die ist die Freiheit zur Dummheit, welche wiederum die schlimmste Unfreiheit überhaupt ist!“
    (Aus „Besuch aus Weimar“ von Gert Heidenreich, Schriftsteller, *1944 in Eberswalde)

    Hello,

    I think I am also affected by this problem.

    In 2019 I bought 16 Shelly 2.5 and installed them (for shutters). Actually, they run well.

    Just under a year ago, one Shelly started not working properly. It was offline again and again. Also no longer switch via the switches.

    Shortly turn off the fuse, brought relief for a few hours (estimated max. 24h).

    Due to this, I then exchanged it for a new one, because I thought I got a bad one.

    But unfortunately, then followed at the end of last year another with the same problems. This could be switched then at least for a time via the switches.

    And now just a few days ago is the 3rd followed. Offline, after fuse off/on again for a few hours online. If this is offline, it can also no longer be controlled via the switches.

    Since the 3 are all independent Shellys, I do not assume that it has anything to do with the connection or the place where they are installed.

    There is also a sound to hear.

    I somehow have the feeling that you read more and more of it.

    Then this is actually a defect, as mentioned in the post above. Is there no official statement from Shelly on this?

    I do not know if I still have claims for the Shelly's from 2019 at my dealer, but obviously it affects exactly the batch, there will be more of the many to follow :(