Hello everyone,
I am the happy user of many shelly devices throughout my home and have now installed a total of three Shelly ProDualCoverPMs.
My problem with my new 3x ProDualCoverPM is that they only work in about 95% of the cases.
In about 1 in every 15 or 1 in 20 attempts to open or close my covers, the Shellys do not close or open the covers but after 2 seconds simply report that the cover is now open or closed (depending on the direction where the error occurred). I am experiencing these same issues with all my 3 installed units. I have stood near the ProDualCoverPMs while testing this and have discovered that whenever the error occurs, I do not hear the "click" of the relay of the Shelly. It seems that the Shelly is not providing power to the motor in these cases and then after 2 seconds simply reports that the job is done and the cover is now open or closed.
Setup:
- Shelly is directly hooked up to the individual motor of the cover without intermediate components
- The cover motor consumes about 100W when operating and when done quickly falls to 2W for a second and then 0W
- Shelly is fully calibrated using the web-interface
Example error that occurs 1 in 15-20 attempts:
- Cover (1) connected to one ProDualCoverPM is currently closed.
- I press on "open" for cover(1) using the web-interface.
- The debug console shows that the command is received.
- There is *no* audible click that Shelly operates the relay that provides power to the motor.
- 2 seconds later, Shelly reports the job to be done and the cover now to be fully open.
(see full debug log below)
What I have already tried:
- I have turned off the eco mode.
- I have checked that the Shellys have perfect wifi reception.
- I have updated to the latest stable firmware (20231106-160215/1.0.8-gdba0ee3).
- I have updated to the latest beta firmware (20231114-185915/1.1.0-beta2-g4fbfafd)
- I have configured the Idle power threshold to values between 2W and 7W
- I have disabled obstacle detection
I greatly appreciate any pointer / help in this matter! This is vital to me as I have to open my covers before any rain approaches. At this time, I cannot reliably command my covers to open when that happens.
Device: Shelly ProDualCoverPM
Stable firmware: 20231106-160215/1.0.8-gdba0ee3
Beta firmware: 20231114-185915/1.1.0-beta2-g4fbfafd
Example of an unsuccessful attempt (also included in full log below):
[script][/script]
[script]{ [/script]
[script]"ts": 1700690661.086, [/script]
[script]"level": 2, [/script]
[script]"data": "shelly_notification:163 Status change of cover:1: {\"id\":1,\"last_direction\":\"open\",\"move_started_at\":1700690661.06,\"move_timeout\":50.00,\"source\":\"WS_in\",\"state\":\"opening\"}" [/script]
[script]}, [/script]
[script]{ [/script]
[script]"ts": 1700690663.84, [/script]
[script]"level": 2, [/script]
[script]"data": "shelly_notification:163 Status change of cover:1: {\"id\":1,\"apower\":0,\"current\":0,\"current_pos\":100,\"move_started_at\":null,\"move_timeout\":null,\"pf\":0,\"source\":\"limit_switch\",\"state\":\"open\"}" [/script]
[script]},[/script]
[script][/script]
Full device log showing successful and unsuccessful attempts: