Connection issues with second device

    This is likely operator error(s). I'm trying to connect a Shelly 2.5 (my second Shelly device). Using the browser method I get to the screen saying "The device will try to connect to (my router)...". I reconnect my phone to my home network (usually it switches back before I manually change the network) but the Shelly app does not show a new device.

    I've spent about 3 hours trying - and twice while playing in the app a New Device appears in the app (surprise!! :thumbup:) but after choosing a room, picture, usage....I get a "Connection to the server has been lost" error :thumbdown:.

    It's such a powerful product...if I could consistently set up their devices I'd convert the entire house. Any suggestions?

    Phone Android Samsung S8

    Windows 10 computer

    Modem ARRIS SURFboard SBG9600-ac

    Solved. Unfortunately I no idea how. I was playing around in the app, trying to connect it via the "Add Device" within the app, I backed out to the home screen and saw a device was available to add. The only difference this time vs the previous 5 hours was I was in airplane mode with Wifi on. On to the third device.

    I just added a second Shelly 1. I keep getting this error:”Could not get device information! Connection to device lost!” I cannot find the device except through connecting via Add device via IP. And then it goes to the screen that says “Loading… preparing device” and my app cannot back out to main menu.

    From my switch, I can see it is connected to my 2.4GHz network, can see the corresponding IP address.

    How do I detect it in the App? I am tempted to factory reset through the SW 5 times, but I don’t have a wiring to SW.