3EM stuck on stock firmware

  • Hi,

    I just bought my first Shelly devices. Among these a 3EM.

    I installed the shelly cloud app and got the 3EM connected to wifi and it is visible in the app under devices. I can control the relay of the device but in order to do anything else with it it tells me I need to update firmware.

    When I press the "CLICK TO UPDATE" button in the app it I get an interesting dialog saying "Your device needs to update so you can use it trought the app." and I can select "YES" or "NO". If I ignore the spelling errors and the "YES" or "NO" to something that looks like a statement and press "YES" it says "SUCCESS" and "UPDATING DEVICE". After that nothing more happens. I have tried this maybe 10 times.

    I discovered the generator for manual firmware update on this site which I tried as well.

    In my case this got generated to http://192.168.5.149/ota?url=http:/…HEM-3_build.zip

    The response I got was:

    Code
    {"status":"updating","has_update":false,"new_version":"","old_version":"20200130-155119/em3calibration_rebased@12279f18"}

    The firmware update section in the web UI says:

    "The current Firmware version of your Shelly device is 20200130-155119/em3calibration_rebased@12279f18

    No newer firmware available."

    I have also tried restarting the device.

    Any suggestions of what to do? Is it just broken or am I doing something wrong?

    Best regards,

    Gussoh

    Einmal editiert, zuletzt von Gussoh (22. April 2021 um 22:03)

  • Thank you Seven of Nine!

    No, time is shown as --:--.

    Any advice on what to how to check the settings or troubleshoot?

    The network has nothing special. Standard DHCP settings.

    Best regards,

    Gussoh

  • No, time is shown as --:--.

    there's probably something in your network which blocks internet access.

    Some ideas:

    - active Firerwall

    - wrong Gateway configured (routing issue)

    - no DNS configured (name resoultion issue)

    A possible workaround would be to update the EM via local webserver (if there's a local server in your network)..

    >100 Shellies, darunter so gut wie alles was der Hersteller produziert hat. ;)
    :!: ich beantworte grundsätzlich keine Fragen per persönlicher Nachricht:!:

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