Beiträge von Gravanita

Betreiber hat sich geändert

Liebe Forumsmitglieder,

wir freuen uns, Euch mitteilen zu können, dass wir in Kürze das Layout unseres Forums auf das vertraute und bewährte Shelly Design zurückführen werden. Für die meisten von Euch wird das lediglich eine Rückkehr zu Altbekanntem sein – dennoch sind wir uns bewusst, dass diese Umstellung einige Anpassungen mit sich bringt. Wir möchten Euch schon im Voraus für Eure Geduld während dieses Prozesses danken. Ein Update zu Schaltplänen und Lexikon folgt auch.

Für Euch als Forumsmitglieder ändert sich nichts: Euer Forumskonto bleibt mit allen Zugangsdaten bestehen, die nun von uns verwaltet werden. Detlef hat uns alle Daten und Rechte übertragen. Das gleiche gilt für die Facebookgruppe https://www.facebook.com/groups/smarthomeforum/

Falls Euch nach der Umstellung Probleme auffallen oder Ihr Anmerkungen habt, zögert bitte nicht, uns zu kontaktieren. Ihr erreicht uns ganz einfach unter forum.de@shelly.com.

Vielen Dank für Eure Unterstützung!

Euer Shelly Team

PS:

Wichtige Informationen, wie z. B. zu den neuesten Firmware-Updates, werden wir ausschließlich in der Shelly Community (https://community.shelly.cloud/) veröffentlichen. Deshalb wird es innerhalb dieses Forums Verweise zur Shelly Community geben. Selbstverständlich könnt Ihr auch selbst Links zwischen den Foren teilen, um noch mehr Antworten und Lösungen zu finden und Euch gegenseitig zu unterstützen.

Unsere Datenschutzhinweise zur Verarbeitung aller Daten findet Ihr hier, sodass Ihr Euch über alle wichtigen Punkte informieren könnt. Es werden keine zusätzlichen Daten erhoben, und die Verarbeitung erfolgt weiterhin nur zu den bisherigen Zwecken.

Die zentrale E-Mail-Adresse des Forums wird künftig forum.de@shelly.com lauten. Alle relevanten Informationen dazu findet Ihr auch im Impressum der Forums-Website.

Die Informationskanäle von Shelly:

Shelly Community: https://community.shelly.cloud/

Facebook Support-Gruppe: https://www.facebook.com/groups/ShellyIoTCommunitySupport

Knowledge Base: https://kb.shelly.cloud/knowledge-base/

Ticket-System: https://support.shelly.cloud/en/support/tickets/new

Shelly Dokumentation: https://shelly-api-docs.shelly.cloud/


Wir freuen uns auf weitere rege, professionelle und konstruktive Diskussionen in unserem gemeinsamen Forum.

Unser besonderer Dank gilt Detlef für den Aufbau und die Pflege dieses Forums. Wir wissen, wie viel Arbeit hierin steckt, und werden unser Bestes tun, damit dieser Austausch weiterhin möglich bleibt.


Bei Fragen könnt Ihr Euch gerne per Mail an uns wenden.


Euer Shelly DACH Team

  • Shelly PLUG overpower issue without load

    Zitat

    I have two identical Shelly Plugs in the same room. One connected to a washing machine and the other to a dryer. I tried switching them and it seems that the problem has nothing to do with the device connected. One of the plugs randomly shuts off with a over power message. I opened a ticket and the solution was to contact the shop I bought the device from to have it replaced.
    They returned the device after two weeks saying it is ok. I can't understand this attitude since I previously mentioned that Shelly support advised to have it replaced. They must have this over zealous Illuminati technician that thinks I have joy in having devices replaced!.

    It didn't last 4 hours to have the over power message. Still waiting to see what they'll do, but I have a feeling I'll have to make a formal complaint both at the Shop and with Shelly.

    The shop where I bought the plugs replaced the one with issues. Now I'm starting to have the same issues with the other one. I think I have to send that one for replacement as well.

  • Shelly PLUG overpower issue without load

    I have two identical Shelly Plugs in the same room. One connected to a washing machine and the other to a dryer. I tried switching them and it seems that the problem has nothing to do with the device connected. One of the plugs randomly shuts off with a over power message. I opened a ticket and the solution was to contact the shop I bought the device from to have it replaced.
    They returned the device after two weeks saying it is ok. I can't understand this attitude since I previously mentioned that Shelly support advised to have it replaced. They must have this over zealous Illuminati technician that thinks I have joy in having devices replaced!.

    It didn't last 4 hours to have the over power message. Still waiting to see what they'll do, but I have a feeling I'll have to make a formal complaint both at the Shop and with Shelly.

  • History of current

    Have you solved your problem?
    You can down load log files corresponding to each channel and also the channel total.
    Its easy to analyse the information using excel.
    You only get minute resolution on the last and current day, unless you constantly download the file and filter out the days where you have minute accuracy.
    After one day the data is stored with 10 minute resolution.

    I'm having issues downloading the files with complete results. I get files with missing day information and also with duplicate day information.

  • 3EM repeated records and missing records in log files

    I'm trying to do an analysis using my stored data.

    I've been having problems downloading 3em log files. I keep getting incomplete values. When incomplete, the whole day is missing.
    I also get repeated values.
    In both cases when repeated, or missing, records correspond to the whole day. By whole day I mean the 144 records.

    Anyone out there can confirm having this issue or not please?
    Two of people I know that have the 3em are having the same problem. Both own then 3em for more than a year.

    Another thing that I noticed is that when there is missing records you find in their place repeated ones.
    I have an open ticket with shelly support and I'm getting a response that this has to do with "internet issues".

    Not sure what the internet has got to do with this. I think I'm connecting to the device locally. My wifi signal appears as "Excellent" . Both PC and 3em are less than a meter a way from the AP.

    Thanks in advance to anyone who responds.