Dear Eulhofer,
Thanks a lot for your complete and comprehensive answer, and confirming the open / close of the magnet should trigger a wake-up of the device, even if in deep sleep.
I believe my Shelly D/W 2 is faulty, and I'm getting back to the support again for a replacement or refund.
Thank you and best regards.
Alexandre
Dear Shelly users and enthusiasts,
I have a Shelly Door Window 2, and I configured it properly.
It always works fine for a couple of hours (detection of open / close, reporting info such as temperature, lux, etc.).
But after it goes into deep sleep, it never wakes up again even if I open / close the door.
Nothing is reported, and no other information is reported either.
I tried this with standard configuration, and also with MQTT as advised by the support.
The only way to wake-up the device is to press the reset button.
My simple question: is an open / close of the door / window supposed to wake-up the device and send the new status?
I already submitted this to the support, but they told me it's normal; but I don't understand the logic to market a door / window detector if it doesn't detect such events after a deep sleep.
Thank you for your help and best regards.
Alexandre
