An update that may be useful to anyone else who encounters this issue. Last night the app suddenly began to function properly again. I have no idea why. I was planning to uninstall and reinstall, now there is no need to do that.
Beiträge von tbonjour
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It is an iPhone 6 running OS 12.5.5 which is the current update for the phone. As I indicated it crashed as I was using the app. This was after using the app for a few months.
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Hey, tbonjour
Can you Provide us some Device Details? like the OS Version, Device Type etc..
Yeah may try to reinstall the Shelly Cloud App please make sure your OS Version is Compatible with the required Shelly Cloud App OS Version for your Device.
If the problems persist, it is best to contact Allterco Robotics LTD.
The best way to do this is to create a ticket at: https://ticket.shelly.support/open.php
It is an iPhone 6 running OS 12.5.5 which is the current update for the phone. As I indicated it crashed as I was using the app. This was after using the app for a few months.
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A few days ago the Shelly app seemed to crash to a black screen, and now it loads, but all I see is the same black screen. Is this common? Will I need to uninstall and reinstall the app to fix it?
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Does Shelly in the USA provide the tracking number for US Mail priority mail orders? When I click "track my order" within my order it reverts to the home page.
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Yes, I read that, but in all honesty, I could not clealy understand. I found an explanation with a web search and was able to use my wondows laptop to access and integrate the Flood. Now it appears in Shelly Cloud and appears to be functioning well.
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Thanks, I found that I could access the Shelly Flood via my Windows laptop using the Flood's IP address. I was able to integrate the Flood into my my WIFI and into the Cloud using that interface. I hope I can use the iPhone app to accomplish this with future Shelly devices, but if that does not work, this seems to be an effective work around.
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I am new to Shelly products. I have a new Shelly Flood and I am having problems with the installation. I have followed the included instructions and everything goes as expected until step 6 "save device." At that point I receive error messages that connection is lost or the cloud cannot be reached. Am I missing something? Is there a way to install this using a PC rather than a phone? I am using an iPhone.