Nachtrag zu meinen Erlebnissen mit Shelly-Support.
Zitate sind 1:1 übernommen
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USER: 10.02.22
Thema
eine Frage in die Runde:
ich habe zwei shellyplus1pm mit dem gleichen Verhalten:
klicke ich Networks -> Access Point an friert mir das GUI ein, Firefox, Chrome....
Behoben mit neu Eingeben der URL oder reload/F5.
Reboot hilft nicht.
WLAN konfiguriert, BT an, MQTT aktiv, keine CLoud - alle Submenüs arbeiten korrekt, bis zum ersten Klick auf Access Point.
SW ist 0.9.3
Solange er in seinem eigenen
WLAN war konnte ich alles einstellen und mein Haus-
WLAN konfigurieren.
Hat da jemand eine Idee was…
Andy16
9. Februar 2022 um 20:14
Hi - issue described and cross checked in link to forum
Pls let me know in case this is needed in english!
SUPPORT: 13.02.22
Thank you for reaching us!
We are not able to understand the issue from the forum.
Please explain it here in detail. Also, provide us with a video of the problem.
You can upload the file at wetransfer.com and provide us with a URL to download it.
USER: 13.02.22
Dear support team, understood, just my lazyness was in hope I could save some work
Video will not be required I hope
target: shellyplus1pm
Firmware version: 0.9.3
Firmware build ID: 20220117-162947/0.9.3-g354c141
Web build ID: 1.5.5-c01b44e
Procedure:
- factory reset
- connect on shelly WLAN and give home WLAN credentials
- shelly connects to home WLAN
- home WLAN will give name to shelly like "myshelly" (DNS on AVM fritz box)
- use http://myshelly.fritz.box to address shelly
- all GUI working fine BUT:
- when accessing "factory reset" or "access point" menu the GUI get' stuck
- resolved by browser refresh, on after you can access shelly GUI again, but still not the named menus
It does NOT occure when uning plain IP in URL or when using its private, originall name
I verified on three of the shellies and also in forum people confirmed behavior.
Let me know if you can reproduce or what else I can provide
SUPPORT: 16.02.22
We don't have FritzBox router to reproduce it...
What is the level of impact? The Shelly devices can't communicate at all within the network?
USER 16.02.22
FritxBox router is not needed - and kind of DNS in your WLAN will do!
impact is described above:
>when accessing "factory reset" or "access point" menu the GUI get' stuck<
SUPPORT 18.02.22
Provide us with a video of that issue, please.
You can upload the file at wetransfer.com and provide us with a URL to download it.
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Sieht jemand Sinn darin das als Video zu dokumentieren???
Oder versteh ich hier was nicht? Erkläre ich blöd oder stelle misverständlich dar?
Hat jemand andere Erfahrungen mit dem Support und kann mir Hilfestellung geben?