and they did it again, since about 11:30 AM (Portugual time) my devices are again TRYING to connect to the shelly-42-eu.shelly.cloud server with no any warning.
Anyone with the same problem ?
Beiträge von antonio.j.ferreira
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from webp go to: https://control.shelly.cloud/#/settings/user settings>user setting>authorization key and click on the "get key" button from there you can see which server you use
or locally with shelly's ip address and double-clicking on the cloud (simbolo della nuvola)Thank you so much for the info. Mine is also the same Server: https://shelly-42-eu.shelly.cloud
Regrads from Portugal
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Hi, how do you see what server a device is using ?
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I think I have found where the problem is, in the NEW firmware v1.13. It was after upgrading all my devices that the problems started. So, and as I don't see any concrete response from shelly, I decided to test and downgrade the firmware to previous versions, which I indicate below:
- Shelly 1: v1.12.1-ga9117d3
- Shelly 1PM: v1.12.1-1PM-fix-g2821131
- Shelly EM: v1.12.1-ga9117d3
- Shelly PlugS: v1.12.2-g32055ee
- Shelly H&T: v1.12.1-ga9117d3
- Shelly H&T Plus: v1.12.1-ga9117d3
PS: attention, this is my experience/conclusion and it worked. It could have been a coincidence and Shelly solved the problem and I'm thinking it was this procedure. For other cases it might not work so I can't be responsible for that.
UPDATE: almost 2 hours after performing this procedure, everything is normal and working.
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what's going on with cloud services. from shelly because my devices are now online, now they are offline in the next minute. I've intermittence since 12:30 pm (2023-05-05), now they're online and then seconds later they're offline (via app or via browser). However, if i directly access each shelly via ip address it is online and working.
Shelly's affected:
- Shelly 1
- Shelly 1 PM
- Shelly EM
- Shelly PlugS
- Shelly H&T
- Shelly H&T Plus
- Shelly Button
in terms of wifi, it was always working very well without any problem in a mesh hybrid network (2.4Ghz + 5Ghz with the same SSID). After reading some comments that there could be a problem with hybrid networks, I created a separate SSID on the 2.4Ghz network and connected all devices to that network. The problems continued
I write a post on shelly's support page on facebook and there are already users with the same problem. I'm in Portugal, but other user from other countrys have the same problem
PS: on 2023-05-04 I've updated all my shelly's to the latested firmware version.
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Unfortunately, commands via the app are overriding these settings and precautions. You‘ll have to be cautious using the app!
i saw that, after testing it, mabe in future firmware,
thanks for helping
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Some people tie SW to L to get double certainty. And the settings could be configured to switch relay on when power is applied...
Hi thgoebel, thank you for your reply and help,
and with this settings i can't turn it off ? if yes, it's a way for my problem
regards
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Hi and welcome to the forum.
You don't need to connect sw.
In the app, the switch is always to be seen.
Hi 66er, thank you for your reply and help,
i don't use the SW connector, only O, L and N, but in the app, if I inadvertently touch the button, the switch is activated and the power is turned off, that's i want to prevent.
regards
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Hi to all, greatings from Portugal
I'm a newbie in home automation and in Shelly. I have a Shelly 1PM whose function is only to measure the consumption of that installation, in this case, all the computer equipment in my office. Turns out, the APP appears the button to turn on and off, something that I do not want to be done, because it will turn off all computer equipment. Is there any way to configure shelly 1pm to just serve as a consumption meter without any kind of button?
Thank you in advance
Stay Safe
Antonio Ferreira
